• Scorebuddy is a specialist quality assurance (“QA”) solution
• It uses embedded AI to help contact centres automate QA processes and leverage data-driven insights whilst improving employee performance
• Foresight’s investment will enable further AI innovation and the acceleration of Scorebuddy’s product roadmap
• This is Foresight’s fifth investment from the AIB Foresight SME Impact Fund, which is committed to growing companies across Ireland 

November 2024, DUBLIN: Foresight Group (“Foresight”), a leading FTSE 250 listed private equity and infrastructure investment manager, has completed a €5 million investment into Scorebuddy (or the “Company”).

Scorebuddy is a specialist quality assurance solution. Using embedded AI, it helps contact centres automate QA processes and leverage data-driven insights whilst improving employee performance. Scorebuddy launched in 2012 has since expanded to serve over 50,000 contact centre agents in more than 25 countries.

Scorebuddy is a longstanding leader in the contact centre QA space. It boasts a successful track record and supports a range of mid-market and enterprise clients in sectors including financial services, business process outsourcing, technology, retail, and more.

Following the launch of Scorebuddy’s GenAI Auto Scoring solution earlier this year, the €5 million investment from Foresight will enable further AI innovation and the acceleration of Scorebuddy’s product roadmap. Supported by Foresight, Scorebuddy is committed to transitioning to a sustainability-focused operating model with plans to improve its sustainability activities over the coming years.

The development of additional GenAI tools will open new opportunities for Scorebuddy customers to automate and augment their QA process, increase cost-efficiency, and ensure compliance, engagement, and consistent customer experiences at scale.

With Foresight’s support, Scorebuddy has announced the addition of two new board members, John Purdy as Chair and Lisa Dillon as Non-Executive Director.

As co-founder of Ergo, John Purdy has overseen its growth to a €200 million business with approximately 500 employees. His leadership, strategic vision and entrepreneurial experience will support Scorebuddy’s continuing growth and technological innovation.

Lisa Dillon currently most recently served as Vice President of Small Medium & Corporate EMEA at Microsoft, leading a team of more than 1,300 people in delivering digital solutions. With 30+ years of experience across diverse industries, her wide-ranging business knowledge will help Scorebuddy scale effectively to meet growth targets.

Philip Gardiner, Investment Director at Foresight Group, said: “We are thrilled to partner with the talented team at Scorebuddy at an exciting point in the Company’s development. Scorebuddy’s tools provide operationally critical solutions to its customers, and its innovative application of AI technology will further elevate the added value of its platform. Foresight has deep experience in supporting technology businesses build and grow and we look forward to partnering with Derek and the team at Scorebuddy to help the Company maximise its potential.”  

Derek Corcoran, CEO and Founder at Scorebuddy, said: “This investment is the culmination of years of dedicated work from the entire Scorebuddy team and we are delighted to partner with Foresight for the next stage of our growth journey. Our achievements so far are testament to the creativity and ambition of our organisation, and this investment will enable us to further build on our status as a market leader.”

“I’m particularly excited to expand our AI-powered QA solutions, given the success stories we’ve already seen from customers who have adopted our GenAI tools. This is a transformative moment in our industry, and Foresight’s investment will further cement our position at the vanguard of AI and QA innovation. Crucially, Foresight’s support will also ensure Sustainability remains a key value in our mission.”

The investment has been made from Foresight’s fund dedicated to the island of Ireland, the AIB Foresight SME Impact Fund. The Fund is supported by Allied Irish Banks (“AIB”), as cornerstone investor, and the Ireland Strategic Investment Fund (“ISIF”). 

Foresight invests in promising growing companies, providing equity or debt to meet the needs of founders, management teams and specialist lenders wherever they are on their funding journey. Foresight works with the growing companies it supports to enable founders and management teams to build resilient and prosperous companies that have a positive impact on the societies in which they operate. Since 2022, Foresight has opened an office in Dublin and Belfast, and is actively investing across the island of Ireland. To date, it has invested some €40 million into growing companies across a range of sectors and transaction types throughout Ireland and Northern Ireland. 

ENDS

Advisers to Scorebuddy:
Corporate Finance: Forvis Mazars
Legal Advice: Wallace Corporate Counsel 

Advisers to Foresight:
Financial and tax DD: BDO
Legal Advice: ReganWall
Commercial DD: Baringa
Management DD: Confidas
Insurance DD: Gallaghers
Technical DD: Square1
Emissions DD: Mabbett

For more information contact:
Chris Barry, Influential: Barry@thisisinfluential.com / +44 (0)7733 103 693
Lucy Sherwood, Foresight Group: marketing@foresightgroup.eu / +44 (0)20 3667 8100